TRADE LAWIndications based on the Act on Specified Commercial Transactions

Seller

NH 3204 Ltd.

Person Responsible for Management

Kei Chikui

Location and Contact Address

NH 3204 Ltd.
B1F Senjou Building, 1-8-13 Jinnan,
Shibuya-ku, Tokyo, 150-0041, Japan
Email address:info@neighborhood-store.jp

(12:00 p.m. to 6:00 p.m. *Except for Saturdays, Sundays and national holidays)

Sales Price

Indicated on each items page.

Payment Method

- Cash on delivery (Sagawa Express’s e-collect service)
- Online credit card settlement, etc.

* We only accept credit cards, etc. in the name of the orderer.
* We will bear any fees incurred for credit card settlement, etc.
* Payment shall be made in accordance with the agreement of each credit card company, etc. in or after the month immediately following the month in which the purchase was made.
* Tariffs, etc. may be additionally incurred depending on the country to which the item is delivered.

Total Amount of Payment when Paying by Credit card, etc.

Total amount of purchased items + delivery fees.

Delivery and Delivery Fees

 

Delivery Fees

Tokyo, Kanto, Shinetsu and Tokai region JPY 550
Southern Tohoku and Hokuriku region JPY 660
Kansai and Northern Tohoku region JPY 770
Shikoku and Chugoku region JPY 880
Hokkaido, Northern Kyushu and Southern Kyushu JPY 1,100
Okinawa JPY 1,650

* We offer free delivery for total purchases of JPY 30,000 or above.

 

International delivery fees are as stated below

United States JPY 3,000
Taiwan JPY 2,500
Hong Kong JPY 2,500
South Korea JPY 2,500
China JPY 2,500
Singapore JPY 2,500
Malaysia JPY 2,500
Australia JPY 4,000
Canada JPY 3,000
United Kingdom JPY 3,000
Thailand JPY 2,500
Germany JPY 3,000
France JPY 3,000
Italy JPY 3,000
Netherlands JPY 3,000
Spain JPY 3,000
Greece JPY 3,000
Finland JPY 3,000
Belgium JPY 3,000
Ireland JPY 3,000
Portugal JPY 3,000
Luxembourg JPY 3,000
Austria JPY 3,000
Latvia JPY 3,000
Republic of Lithuania JPY 3,000
Cyprus JPY 3,000
Slovakia JPY 3,000
Estonia JPY 3,000
Slovenia JPY 3,000
Malta JPY 3,000

* Tariffs, etc. may be additionally incurred depending on the country to which the item is delivered.

 

Cautions Regarding Delivery

* Please note that it may take more time than usual to deliver items due to concentrated orders or a combination of Saturdays, Sundays, national holidays and/or company holidays.
* Please note that delivery to Hokkaido, Tohoku, Chugoku, Shikoku and Kyushu regions may take more time than usual.
* If the recipient is absent on the delivery date, the delivery agent will leave a delivery notice and temporarily take the item back to the distribution center.
Please contact the delivery agent based on the contact information stated in the delivery notice and provide instructions for the item to be redelivered.
* For international deliveries, tariffs may be additionally incurred for each country or region to which the item is delivered.
* Please note that we may cancel your orders at our discretion if the delivery destination information is incomplete.

Timing for Delivery

Domestic delivery

It will usually take approximately two (2) to nine (9) days after you place your order.

 

International delivery

Delivered as soon as they are ready. It may take approximately two (2) weeks after you place your order.

*It may take more time than usual to deliver items due to concentrated orders, a combination of Saturdays, Sundays, national holidays and/or company holidays, or at the timing, or before or after the timing, when the manufacturer or supplier has a high shipping volume or otherwise has a heavy workload

Difference Between the Image Shown on Your Screen and the Actual Item

The color and texture of the items that you see on your screen may differ slightly from those of the actual items depending on the monitor environment, OS or browser version you use.

Cancels, Returns and Exchanges

As soon as you receive the item, please confirm whether or not there is any damage, etc. thereto.
Please contact us within seven (7) days from the arrival of the item if it has been damaged during delivery or you have received the wrong item. We will repair or exchange the item with the delivery fees at our cost.
If the item cannot be repaired, or if it cannot be exchanged because it has been sold out, is no longer produced or is a limited item, etc., we will return the payment for the item plus the bank transfer fees after you have returned the item with the delivery fees at our cost.
We do not, however, accept any returns or exchanges due to your own reasons.
Please also note that we do not accept any returns or exchanges for items:

- For which eight (8) or more days have passed since their arrival;
- That you have already used;
- That you have damaged or defaced;
- That you have processed or repaired; or
- That have their accessories, such as boxes, tags or instruction manuals defaced, damaged or lost.

All the items we handle meet their manufacturers’ quality standards, and the inspection standards of their official domestic distributors. We conduct transactions based on the understanding that items with small scratches and scrapes that are unavoidably created when they are manufactured, or dents and black spots, etc. attributable to their material nature, are good-quality items. Therefore, please note that we cannot accept any returns or exchanges for such reasons.

Contact Address

Email address:info@neighborhood-store.jp (12:00 p.m. to 6:00 p.m.)

*Except for Saturdays, Sundays and national holidays.