CANCELS AND RETURNSCancels, Returns and Exchanges
Please note that we are generally unable to accept any cancelation of orders unless we are unable to deliver the ordered item within the deadline we informed you due to reasons on our end.
Returns and Exchanges
We take great care in ensuring the quality of our items. We accept any returns or exchanges at our expense if, during or after delivery
- Any items are damaged or defaced; or
- You receive an incorrect item.
If you wish to return or exchange any items due to either of the above reasons, please contact the following address within seven (7) days after the arrival of the item.
We will then contact you by email or telephone to the contact details that you gave us when placing the order.
When returning or exchanging the item, please keep the item in the packaging condition in which it was delivered.
If, however, we are unable to exchange the item because the item is already sold out, is no longer produced or is a limited item, etc., we will return the payment for the item plus the bank transfer fees.
The “cooling-off period” is a system applied to door-to-door sales. Please note that we sell items by mail order based on your access and therefore the cooling-off period system will not be applicable.
Email address: firstname.lastname@example.org (12:00 p.m. to 6:00 p.m.)
*Excluding Saturdays, Sundays and national holidays.
NEIGHBORHOOD ONLINE STORE
B1F Senjou Bldg., 1-8-13 Jinnan,
Shibuya-ku, Tokyo, 151-0041, Japan
We cannot accept any returns or exchange of items due to your own reasons.
In addition, we cannot accept any returns or exchange of items:
- For which eight (8) or more days have passed since their arrival;
- That you have already used;
- That you have damaged or defaced;
- That you have processed or repaired; or
- That have their accessories, such as boxes, tags or instruction manuals, defaced, damaged or lost.
All the items we handle meet their manufacturers’ quality standards, and the inspection standards of their official domestic distributors. We conduct transactions based on the understanding that items with small scratches and scrapes that are unavoidably created when they are manufactured, or dents and black spots, etc. attributable to their material nature, are good-quality items. Therefore, please note that we cannot accept any returns or exchanges for such reasons.