DELIVERYDelivery and Delivery Fees
Delivery Agent
Domestic delivery: Sagawa Express Co., Ltd.
International delivery: FedEx
Sagawa Express Co., Ltd. shall be the delivery agent for domestic delivery and FedEx shall be the delivery agent for international delivery. Please note that you may not designate the delivery agent. It usually takes approximately two (2) to nine (9) days to deliver items to a destination within Japan, and approximately two (2) weeks to deliver items to an overseas destination. The parcels will be stored at the delivery agent’s office for seven (7) days from the first date of attempted delivery.
Delivery Fees
Please note that the following delivery fees (incl. tax) will be incurred per order:
Domestic delivery
Tokyo, Kanto, Shinetsu and Tokai region | JPY 550 |
Southern Tohoku and Hokuriku region | JPY 660 |
Kansai and Northern Tohoku region | JPY 770 |
Shikoku and Chugoku region | JPY 880 |
Hokkaido, Northern Kyushu and Southern Kyushu | JPY 1,100 |
Okinawa | JPY 1,650 |
*Free delivery for total purchases of JPY 30,000 (incl. tax) or above.
International delivery
United States | JPY 3,000 |
Taiwan | JPY 2,500 |
Hong Kong | JPY 2,500 |
South Korea | JPY 2,500 |
China | JPY 2,500 |
Singapore | JPY 2,500 |
Malaysia | JPY 2,500 |
Australia | JPY 4,000 |
Canada | JPY 3,000 |
United Kingdom | JPY 3,000 |
Thailand | JPY 2,500 |
Germany | JPY 3,000 |
France | JPY 3,000 |
Italy | JPY 3,000 |
Netherlands | JPY 3,000 |
Spain | JPY 3,000 |
Greece | JPY 3,000 |
Finland | JPY 3,000 |
Belgium | JPY 3,000 |
Ireland | JPY 3,000 |
Portugal | JPY 3,000 |
Luxembourg | JPY 3,000 |
Austria | JPY 3,000 |
Latvia | JPY 3,000 |
Republic of Lithuania | JPY 3,000 |
Cyprus | JPY 3,000 |
Slovakia | JPY 3,000 |
Estonia | JPY 3,000 |
Slovenia | JPY 3,000 |
Malta | JPY 3,000 |
*Tariffs, etc. may be additionally incurred depending on the country to which the item is delivered.
Undeliverable regions
We cannot deliver items to countries and regions other than Japan, the United States, China, Taiwan, Hong Kong, South Korea.
We may not be able to deliver items if the delivery destination is geologically distant from the central area of each country or region (such as certain remote islands or other isolated places). In such case, we will notify you prior to delivery. We retain our right not to deliver any items to regions to which delivery is prohibited under applicable export laws. In addition, we cannot not deliver any items to a P.O. Box or any similar address.