Delivery Agent

Domestic delivery: Sagawa Express Co., Ltd.
International delivery: FedEx

Sagawa Express Co., Ltd. shall be the delivery agent for domestic delivery and FedEx shall be the delivery agent for international delivery. Please note that you may not designate the delivery agent. It usually takes approximately two (2) to nine (9) days to deliver items to a destination within Japan, and approximately two (2) weeks to deliver items to an overseas destination. The parcels will be stored at the delivery agent’s office for seven (7) days from the first date of attempted delivery.

Delivery Fees

Please note that the following delivery fees (incl. tax) will be incurred per order:

Domestic delivery

*Free delivery for total purchases of ￥30,000 (incl. tax) or above.

International delivery

*Additional customs duties, etc., may be incurred depending on the country.

Undeliverable regions

We cannot deliver items to countries and regions other than Japan, the United States, China, Taiwan, Hong Kong, South Korea.
We may not be able to deliver items if the delivery destination is geologically distant from the central area of each country or region (such as certain remote islands or other isolated places). In such case, we will notify you prior to delivery. We retain our right not to deliver any items to regions to which delivery is prohibited under applicable export laws. In addition, we cannot not deliver any items to a P.O. Box or any similar address.

*Please contact us by clicking CONTACT for details on delivery to undeliverable regions.