SRL . HYDROPONICS POT Product Recall Notice

NEIGHBORHOOD 「SRL . HYDROPONICS POT 」 Request and Apology for Procedures Related to Product Defect

Thank you for your continued patronage of NEIGHBORHOOD.

NEIGHBORHOOD「SRL . HYDROPONICS POT S」and「SRL . HYDROPONICS POT L」has been sold at our stores in June 2023 have been found not to be of sufficient quality for use and we are voluntarily recalling them.

We sincerely apologize to the customers who purchased the product, but please refer to the following and make a request.


▼Product Recall Procedures

1. Eligible products
Product Identification Number : 231MYNH-AC22
Product Name : SRL . HYDROPONICS POT S

Product Identification Number : 231MYNH-AC23
Product Name : SRL . HYDROPONICS POT L

2. Requests and responses to customers
Purchased the product from our Online Store
　Please contact us at the e-mail address below with your name, address, and order number. We will send you more information by e-mail.
　Once we have confirmed your purchase, we will process your refund.
　
　Contact Us (Business hours 12:00-18:00)
　info@neighborhood-store.jp

Purchased the product other than our Online Store
　Please contact the store where you purchased the product directly. The store where you purchased the product will provide you with further details.

We sincerely apologize for any concern or inconvenience this may cause to our customers.

We would appreciate your understanding as we work to strengthen our quality control system to prevent a recurrence.

NEIGHBORHOOD CO LTD