Defective product and request to exchange
NEIGHBORHOOD｜KALITA DRIP POT 「KALITA / SS-DRIP POT」defective product and request to exchange
Thank you for your continuous support of NEIGHBORHOOD.
NEIGHBORHOOD｜ KALITA drip pot「KALITA / SS-DRIP POT」was released and put on sale in May 2022. At a later date we were informed that the lids on the products differ from the original specifications.
To this date, no personal injury has been confirmed as a result of this, but the product will be replaced to ensure safer use.
Therefore, customers who have the following affected products should exchange them for products with the correct specifications after returning the defective products.
For details on product replacement, please refer to the following URL of the official KALITA website..
To all customers, we sincerely apologize for any inconvenience this has caused.
We will continue to give utmost priority to customer safety and quality control. Thank you for your understanding.